• York Racecourse named amongst the top 11 racecourses for raceday experience by LiveTourism
• Team at the Knavesmire also land 3 Excellence Accolades, recognising outstanding aspects of the raceday experience

William Derby, Chief Executive and Clerk of the Course commented, “It is a great credit to everyone working at racecourses that we put ourselves up for the rigorous scrutiny of expert assessors; so it is with a particular pride that we celebrate the success of Team York.”

Mandy Lane, LiveTourism Director, said “Our first year of assessments highlights the great work achieved in the customer experience at racecourses since the inception of the Quality Assured Racecourse Scheme. Striving for continual improvement is essential when consumers have many choices in how to spend their leisure time and money. The levels of commitment and innovative examples we have observed ranks racing competitively with many leading visitor attractions as a first-choice day out.”  

Paul Swain, the RCA’s Brand & Experience Manager, commented “The RCA’s Quality Assured Racecourse Scheme provides all racecourses with a recognised kitemark of quality from renowned experts LiveTourism and VisitScotland. The assessments are incredibly thorough and provide detailed feedback on every element of the customer experience. Combined with racegoer feedback, such evidence is invaluable as we strive to ensure racing remains a world class day out.